Legal Meets Practical: Accessible Solutions

Chaos at the CVE: Nobody Panic!

The Center for Verification’s (CVE) help desk line is going to be blowing up today.

The long and the short of it – some kind of technical error happened with the VetBiz registry, which is the database used to house and list all of the information of 7,157 veteran-owned businesses. If you are in that database, and you have received a message that looks like this, ignore it.

Basically, this message says that your business has expired and has been removed from the VetBiz database, which means that you are not eligible to compete for contracts issued by the United States Department of Veterans’ Affairs as a veteran-owned small business (VOSB) or service-disabled veteran-owned small business (SDOVSB) set-aside.

If you have gone through the verification process and suddenly think your verification status has been taken away from you, this is, of course, a very big, very bad deal. But please don’t panic! It appears that this message has been sent to everyone in the database (or if not everyone, at least a large percentage); when I checked my email and voicemail this morning, I had a number of messages from panicked veterans.

In sum, don’t call the CVE, don’t do anything – this is a terrible error, but nothing has actually happened to your business’ status. If you should be verified, you are still verified, I assure you!

As a last note, it appears that a few different problems have been at play ever since a system upgrade went into effect in late April. I have seen a few truly strange things happen with applications since that time; and I know of one business that received a notice to change their password…but the link provided was broken. Accordingly, now they cannot access their account to make any necessary changes.

“Someone needs to be held accountable,” that veteran business owner said to me. “This isn’t a system problem, it’s a person problem. It shouldn’t be my job to stay on hold with the help desk for an hour.”

*Did you find this article informative? If so, sign up for Sarah Schauerte’s legal blog on veteran business issues at:


5 Responses to “Chaos at the CVE: Nobody Panic!”

  1. thank you for the calming assurance Sarah. I am sure that many VOSB’s and SDVOSB’s who worked so hard to get verified will be furious when they receive that email. So, to put out an early alert is reassuring.

    Thank you

    William Osgood

  2. Thank you, I just wish I saw your comment sooner. I got both the removal and password Emails and was very upset and sent CVE a polite Email. Now I am also locked out as I was unable to change my password. Maybe it was because my new password was a profanity about CVE and how hard they work at messing things up.

  3. Hello Sarah – Got a similar message today which told me that CVE was
    removing us from the data base because our certification expired on SEPTEMBER 11, 2014. I ignored it because our verification is actually good to Aug 1, 2016 and w know how messed up they are. Also got messages from them that my password needed to changed. So I changed it but it took a long time – their PW rules are so weird and difficult.
    The more things change the more they remain the same:)

  4. Thanks, Sarah. I foolishly responded the the email, then was required to change my password, then was required to create security question answers, and now I am unable to create a password that is acceptable. And, I have have a “password generator”, so I know that my numerous failed attempts are with passwords that meet their specifications!

  5. Hello – I changed my password by going to the vetbiz website. Did not respond to the emails. Strange goings on and CVE has posted a notice about the emails.

Mission Statement

My mission is to provide accessible, high-quality legal services to small business owners and to veterans. I will strive to clearly communicate, understand objectives, and formulate and execute effective legal solutions.


No Attorney-Client Relationship

This website is maintained exclusively for informational purposes. It is not intended to provide legal or other professional advice and does not necessarily represent the opinions of the lawyer or her clients. Viewing this site, using information from it, or communicating with Sarah Schauerte through this site by email does not create an attorney-client relationship.


Online readers should not act nor decline to act, based on content from this site, without first consulting an attorney or other appropriate professional. Because the law changes frequently, this website's content may not indicate the current state of the law. Nothing on this site is meant to predict or guarantee future results. I am not liable for the use or interpretation of information contained on this website, and expressly disclaim all liability for any actions you take or fail to take, based on this website's content.


I do not necessarily endorse and am not responsible for content accessed through this website's links to other Internet resources. Correctness and adequacy of information on those sites is not guaranteed, and unless otherwise stated, I am not associated with such linked sites.

Contacting Me

You may email me through the email address provided by this site, but information you send through email or this website is not secure and may not be confidential. Communications will not be treated as privileged unless I already represent you. Do not send confidential information until you have established a formal attorney-client relationship with me. Even if I represent you, please understand that email security is still uncertain and that you accept all risks of such uncertainty and potential lack of confidentiality when you send us unencrypted, sensitive, or confidential email. Email from me never constitutes an electronic signature, unless it expressly says so.